Cancellation policy


Please refer to the Terms & Conditions of the required rate for the relevant cancelation and prepayment policy.


Cancellation Charges

The charges below only apply to 100% advance payment on accommodation. If you only paid our required 50% deposit, this won’t be refunded.

  • 25% if cancelled four days in advance.
  • 50% if cancelled three days in advance.
  • 75% if cancelled two days in advance.
  • 100% if cancelled one day prior to booking or on the same day.


Please Note:

Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy. 

Refunds only through cheque for bookings made by cash/cheque/bank transfer.

Online refunds for bookings made through our online payment system usually take 3-5 working days.